Continuant is a global voice, telephony, and collaboration tools managed service provider (MSP) specializing in maintenance and migration, Microsoft Teams Calling and Meeting Rooms (via our Connect solutions), and Audio Video systems.
We are seeking an Avaya T2 engineer to fulfill a 12-month contract supporting a large, multi-location Charleston, WV based healthcare provider. As an Avaya engineer you should have experience supporting a broad scope of Avaya voice technology and enjoy troubleshooting and resolving system issues. You will also be involved in assisting in the discovery and planning stages of a Cisco migration. You should also be able to travel between multiple locations when necessary. You will also have remote access to Continuants T3 Avaya engineers for support as needed. This position
What You’ll be Doing:
- Provide On-site Tier/Level 2 support by troubleshooting, diagnosing, and resolving incidents related to Avaya Communication Systems.
- Perform Avaya discovery to assist with planned Cisco migration
- Provide telecom engineering support, advice and consultation wherever needed.
- Coordinate with existing technicians and Continuant engineers to troubleshoot and resolve problems that arise
- Utilize designated customer ticketing system
- Carry out a full range of technician functions and provide additional coverage as needed
- Travel between locations as needed
You'll Be Successful With:
- 5+ years of directly related professional experience with high-level technical abilities in most of the following primary products and technologies preferably in enterprise environments (in addition to qualifications listed below):
Avaya S8500/Avaya G650 Media Gateway & Avaya S8500/SCC Cabinet
Avaya G350 Media Gateway
Avaya G700 S8300/2 Gateway & Avaya G700 Media Gateway
Avaya S8710 Media Server
Avaya HP ProLiant DL360 G7 ESS & Avaya G650 Media Gateway
Avaya Communication Manager Messaging Voicemail
Intuity Audix MAP40 Voicemail
Skills & Abilities:
- Ability to maintain current industry standard certification as required
- Professional level understanding of network architectures, technologies, and common voice protocols
- Exceptional verbal and written communication
- Passionate dedication to the Customer Experience
- Ability to describe, communicate, and document troubleshooting steps performed, including Incident Response and Root Cause Analysis
- Microsoft Office Suite proficiency
- Working knowledge of ITIL practices, ITIL Foundation Certification preferred
Why Join Our Team?
We believe each person has the potential to grow, given the right environment. Our mission is to help each person advance their career and equip them with the resources and guidance to help them thrive. This is a great early career opportunity to join a tight knit and collaborative team with multiple avenues for growth within the company, as well as an on-the-job platform to build a diverse breadth of skills spanning multiple technologies.
Benefits:
- Medical ($0 Premium), Dental, Vision Benefits
- Fitness Fund Reimbursement Program for gym memberships and massages
- Matching 401(K) Program with 100% match
- PTO and Paid Holidays
- Annual Portfolio Bonus
Learn more at www.continuant.com/about-us/careers.
Continuant takes pride in having a dynamic, diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and/or alcohol during a pre-employment drug/alcohol screening will not be eligible for hire.
compensation: $5500-6500/mth
employment type: full-time
job title: Avaya Engineer Tier II
